Portal Security in Glasgow offers a wide range of property security services. Please select one of the options below if you're interested in finding out more. We work with businesses up and down the UK, including in the London area. To enquire, contact us today.
A WARM WELCOME FROM THE PORTAL TEAM
Welcome to Portal's Front of House service. We are a ‘Front of House’ specialist provider working alongside Portal Security in order to provide a world-class FOH service. We began our journey providing a 5-star FOH service in 2017 and now look after over 12 iconic buildings in London and surrounding areas with our main flagship branch in Mayfair. We know and understand what a client should experience when they visit any one of our buildings, it’s about providing a service of warmth with a personal touch. We recruit and train people from complementary backgrounds, such as cabin crew or 5-star hotel staff. We develop ‘Front Of House’ teams that are passionate about what they do.
TOUCH POINT MOMENTS
Touch point moments are what make our service special - it’s what makes a guest to any one of our buildings feel unique. A great service is about attitude and warmth, showing your personality and who you are but also delivering a 5-star service that is simply unforgettable. It’s about creating a bond with whoever you encounter, reading that person correctly and knowing how to adjust your service to match the person standing in front of you. It’s what make us who we are.
FEATURES OF OUR FRONT OF HOUSE SERVICE
We offer our own in-house training which involves a full induction on service levels, touchpoint moments and emotional intelligence reading. We understand the importance of being able to read each individual client so as to provide a service that is suited to the individual in question. In practical terms, this means being aware that our emotions can drive our behaviour and impact people (positively and negatively) and learning how to manage those emotions – both our own and others – particularly under pressure.
We have a robust recruitment system in place and tend to recruit highly-trained people from complementary sectors. This includes former cabin crew and 5-star hotel staff. We know that our people are passionate about what they do, and enjoy making others feel special.
Our FOH staff are visited weekly as we conduct evaluations and mystery visits. We go through any training that is required and new innovations we can put in place to make the journey more seamless for our clients. We also look at procedures when on the desk, running the building and making sure existing tenants are happy.
At Portal, we know that each site has unique requirements. We can provide a host of additional services to match your needs, including manned guarding, access control, key holding, alarm response, CCTV, FOH, site management and assistant building FM services.
In addition, we understand that although security and FOH are separate divisions that require different skills, we make sure that service levels are consistent throughout the company. Our teams are looked after with staff bonuses, FOH of the Month awards, bespoke uniforms, pensions and training. We can also offer H&S, fire, CCTV and SIA training if required.
OUR HYBRID SERVICES
Portal Security can provide patrols for vacant property inspections, unlock and lock up services as well as random security visits. If permanent security is not required, this is often a preferred option.
Portal Security can take the hassle of un-wanted alarm responses away. We provide a service which allows us to monitor and gauge the seriousness of any alert before notifying a client.
KEY HOLDING SERVICES
Portal Security are able to hold a set of keys for clients in safe, off-site premises giving 24/7 access to clients whenever they need it.
Portal Security are leading the way with new cutting-edge technologies, including fingerprint and eye-retina biometric services.
TIMELAPSE MEDIA SERVICES
For a full account of what is happening on-site, Portal has a tremendous ‘Timelapse media service’ which operators can utilise for a full account of what has been going on, on-site.
VACANT PROPERTY SERVICES
Please contact us if you would like assistance with retail units, commercial units, office blocks, standalone buildings and showrooms.