FEATURES OF OUR FRONT OF HOUSE SERVICE
We offer our own in-house training which involves a full induction on service levels, touchpoint moments and emotional intelligence reading, we understand the importance of being able to read each client differently and provide a service that is suited to each individual. In practical terms, this means being aware that emotions can drive our behaviour and impact people (positively and negatively) and learning how to manage those emotions – both our own and others – particularly under pressure.
We have robust recruitment system in place and tend to recruit highly-trained people, as stated, with backgrounds which range from cabin crew with prestigious airlines to the staff of 5-star hotels. We know that our people are passionate about what they do, and enjoy making others feel special.
Our FOH staff are visited weekly as we conduct evaluations and mystery visits, we go through any training that is required and new innovations we can put in place to make the journey more seamless for our clients. We also look at procedures on the desk for running the building and make sure existing tenants are happy.